Privacy Policy

This Privacy Policy ("Policy") is issued by Loyal4D ("Company", "Platform", "we", "us", "our") and applies to all personal data collected from individuals ("you", "User", "Player") who visit, register on, or interact with the Loyal4D online gambling platform accessible at loyal4d.cam.

Loyal4D is committed to processing your personal data in a lawful, fair, and transparent manner. This Policy is designed to explain in clear terms how your data is collected, the purposes for which it is used, the basis on which it is processed, and the choices and rights available to you as a data subject.

By registering an account or continuing to use the Loyal4D platform, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document periodically as it may be updated from time to time to reflect changes in our practices or applicable law.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, phone number, date of birth, residential address, financial information, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction.
• "Data Subject" means the individual to whom Personal Data relates — in the context of this Policy, this refers to you, the registered Player.
• "Third Party" means any person or entity other than the Data Subject or Loyal4D, including payment processors, technology service providers, regulatory bodies, and analytics partners.
• "KYC" means Know Your Customer — the identity and document verification process required to confirm account holder identity before withdrawals are processed.
• "Cookies" means small text files stored on your device by your web browser when you visit the Platform, used to recognise your session, preferences, and browsing activity.

Loyal4D collects various categories of personal data depending on the nature of your interaction with the Platform. The table below summarises the principal data categories and the specific types of information collected within each category:

We collect personal data through several channels as you interact with the Loyal4D platform:

Loyal4D processes personal data for the following specific, documented purposes:

• Account Registration and Management: Creating, maintaining, and securing your player account; verifying account holder identity at registration.
• KYC and Age Verification: Confirming that all registered players are at least 21 years of age and providing accurate identity information as required by our licensing obligations and responsible gambling commitments.
• Transaction Processing: Facilitating deposits and withdrawals via supported payment channels including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency.
• Service Delivery: Providing access to sports betting, live casino, slots, lottery, and other platform features; personalising your gaming experience where applicable.
• Responsible Gambling Compliance: Monitoring gaming activity for signs of problematic behaviour; administering self-exclusion, deposit limits, and cooling-off period requests; enforcing the 21+ age restriction.
• Anti-Fraud and Security: Detecting, preventing, and investigating fraudulent activity, money laundering, bonus abuse, and other prohibited conduct.
• Customer Support: Responding to queries, complaints, and account-related requests submitted through our support channels.
• Legal and Regulatory Compliance: Meeting obligations under applicable international licensing requirements, anti-money laundering (AML) regulations, and data protection frameworks.
• Platform Improvement: Analysing aggregate usage data and technical performance metrics to improve platform stability, usability, and game offerings.
• Marketing Communications: Sending promotional offers, bonus announcements, and platform updates to players who have opted in to receive marketing communications. You may opt out at any time.

Loyal4D processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform our contractual obligations to you as a registered player — including account management, transaction processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, KYC obligations, and licensing conditions.
• Legitimate Interests: Processing carried out in pursuit of Loyal4D's legitimate business interests — including fraud prevention, platform security, and service improvement — provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing activities for which you have provided specific, informed, and freely given consent — primarily in the context of direct marketing communications. You may withdraw consent at any time by contacting our support team.

Loyal4D does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. We may share your data with third parties only in the following defined circumstances:

Loyal4D retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and licensing obligations. The following general retention principles apply:

• Active Account Data: Retained for the duration of your active account relationship with Loyal4D, plus any applicable post-closure retention period.
• Transaction and Financial Records: Retained for a minimum of five (5) years from the date of each transaction, as required for AML compliance and financial record-keeping obligations.
• KYC Documentation: Retained for a minimum of five (5) years following account closure or the last transaction date, in accordance with applicable regulatory requirements.
• Communication Records: Support communications and live chat logs are retained for a minimum of two (2) years to facilitate dispute resolution and service quality review.
• Marketing Consent Records: Records of your marketing consent preferences are retained for the duration of your account and for two (2) years following account closure.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

Loyal4D implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the Loyal4D platform is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal data — including financial information and identity documents — is stored in encrypted form using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data is restricted to authorised Loyal4D personnel and service providers on a strict need-to-know basis. All access is logged and subject to periodic review.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their accounts. All internal system administrator access requires multi-factor authentication.
• Penetration Testing: Loyal4D conducts regular security assessments and penetration testing of its platform infrastructure to identify and remediate vulnerabilities.
• Incident Response: Loyal4D maintains a documented data breach incident response procedure. In the event of a confirmed data breach materially affecting your personal data, we will notify you in accordance with applicable legal obligations.

Loyal4D uses cookies and similar tracking technologies on the Platform to facilitate core functionality, improve user experience, and support analytics and security processes. The following categories of cookies are used:

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality and usability of the Platform.

As a data subject, you have the following rights in respect of your personal data held by Loyal4D. These rights are subject to applicable legal limitations and verification requirements:

To exercise any of the above rights, please contact our Data Privacy team at the address set out in Section 15. We will respond to verified requests within a commercially reasonable timeframe, typically within 30 days of receipt.

Loyal4D is strictly prohibited from being used by persons under the age of 21. Our platform is not directed at, and does not knowingly collect personal data from, persons under 21 years of age. Age verification is conducted as part of the account registration process and is enforced at the KYC verification stage prior to any withdrawal being permitted.

If Loyal4D becomes aware that personal data has been collected from a person under the age of 21 without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated account. Any funds associated with an underage account will be handled in accordance with applicable legal requirements.

As an internationally operated platform, Loyal4D may transfer your personal data to, and process it in, countries outside of Malaysia. Such transfers may occur in connection with our use of cloud infrastructure providers, KYC verification services, or technology partners whose systems are located in other jurisdictions.

Where personal data is transferred internationally, Loyal4D takes reasonable steps to ensure that appropriate safeguards are in place to protect the security and integrity of that data during transfer and processing in the recipient jurisdiction. These safeguards may include contractual data protection clauses, adequacy assessments of recipient jurisdiction data protection standards, and technical security controls.

Malaysian users acknowledge that Malaysia's Personal Data Protection Act 2010 (PDPA) may have implications for cross-border data transfers involving their personal data, and that individual circumstances may vary. Loyal4D's data protection measures are designed to align with internationally recognised data protection principles.

Loyal4D reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. Material amendments will be communicated to registered players via the email address associated with their account and/or by a prominent notice on the Platform.

Your continued use of the Loyal4D platform following the communication of any amendments to this Privacy Policy constitutes your acknowledgement of, and agreement to, the revised Policy. If you do not agree with any proposed amendments, you should discontinue use of the platform and contact us to close your account in accordance with our Terms & Conditions.

The date of the most recent revision is displayed at the top of this document. We recommend reviewing this Policy periodically to stay informed of how your data is being handled.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Loyal4D, please contact us through the following channel:

When submitting a data subject rights request, please include your full registered name, your account username, the email address associated with your account, and a clear description of your request. Identity verification will be required before we process any request involving the access, correction, or deletion of personal data.

For general platform enquiries, please also refer to our FAQ page or our Terms & Conditions.